Technical Support & Training
Dedicated and Friendly Support Team at Your Service
At FireAcad Inc., we thrive on helping our clients use our software to their fullest potential. We have been exceeding the industry standard since 1985 and are knowledgeable in the fire protection industry.
If you are experiencing any difficulties or have any questions regarding our software, please do not hesitate to reach out to our complete technical support team. There are various ways to reach us:
Types of Available Support
We have set up a public knowledgebase for frequently asked questions related to accounts, billing, and basic technical notes.
This knowledgebase is accessible to everyone, whether you are currently a client of FireAcad's or not. Detailed technical support will only be available in our private support portal.
Private Support Portal
If you have purchased FireAcad's software and have an account on our website, you will automatically be granted access to our private technical support portal and ticketing system.
Please use this as your primary resource for detailed technical support for common and/or general issues.
When you purchase fire protection software from FireAcad Inc., you automatically receive free basic training upon purchase, to be scheduled at a time of your convenience. However, if additional support is required, we are here to help!
Please reach out to us directly to receive a quote for our training services.
Request Customized Technical Support
Are you looking for tailored and customized technical support outside of what's available in our Knowledgebase and Technical Support Portal? We offer paid options for technical support as well in case you are looking for a unique solution.
We charge a diagnostics fee of $50 and an hourly rate of $80 to be quoted after completion of diagnostics, invoiced directly to your account. Prior to purchasing technical support, please make sure you do look through our public Knowledgebase and private Technical Support Portal.