Technical Support & Training

Dedicated and Friendly Support Team at Your Service

At FireAcad Inc., we thrive on helping our clients use our software to their fullest potential. We have been exceeding the industry standard since 1985 and are knowledgeable in the fire protection industry.

If you are experiencing any difficulties or have any questions regarding our software, please do not hesitate to reach out to our complete technical support team. There are various ways to reach us:

Email | Phone Us at 519-279-5307 | Live Chat | Screen Sharing

Types of Available Support

Request Customized Technical Support

Are you looking for tailored and customized technical support outside of what's available in our Knowledgebase and Technical Support Portal? We offer paid options for technical support as well in case you are looking for a unique solution.

We charge a diagnostics fee of $50 and an hourly rate of $80 to be quoted after completion of diagnostics, invoiced directly to your account. Prior to purchasing technical support, please make sure you do look through our public Knowledgebase and private Technical Support Portal.

Order Support and Training
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Please note that the services you have selected are not free of charge. We require a US$50 payment for technical diagnostics per case, and will provide a quote and invoice prior to applying the recommendation solution, billed at an hourly fee of US$80.

By proceeding with this request, you will be prompted to pay the US$50 diagnostics fee when you click "Submit".

Please note that the services you have selected are not free of charge. We will be providing a custom quote for our tailored training services.

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