Technical Support & Training

Dedicated and Friendly Support Team at Your Service

At FireAcad Inc., we thrive on helping our clients use our software to their fullest potential. We have been exceeding the industry standard since 1985 and are knowledgeable in the fire protection industry.

If you are experiencing any difficulties or have any questions regarding our software, please do not hesitate to reach out to our complete technical support team. There are various ways to reach us:

Email software@fireacad.com | Phone Us at 519-279-5307 | Live Chat | Screen Sharing

Types of Available Support

Public Knowledgebase

We have set up a public knowledgebase for frequently asked questions related to accounts, billing, and basic technical notes.

This knowledgebase is accessible to everyone, whether you are currently a client of FireAcad's or not. Detailed technical support will only be available in our private support portal.

View Knowledgebase

Private Support Portal

If you have purchased FireAcad's software and have an account on our website, you will automatically be granted access to our private technical support portal and ticketing system.

Please use this as your primary resource for detailed technical support for common and/or general issues.

Log In to Access

Extra Training

When you purchase fire protection software from FireAcad Inc., you automatically receive free basic training upon purchase, to be scheduled at a time of your convenience. However, if additional support is required, we are here to help!

Please reach out to us directly to receive a quote for our training services.

Contact Us

Request Customized Technical Support

Are you looking for tailored and customized technical support outside of what's available in our Knowledgebase and Technical Support Portal? We offer paid options for technical support as well in case you are looking for a unique solution.

We charge a diagnostics fee of $50 and an hourly rate of $80 to be quoted after completion of diagnostics, invoiced directly to your account. Prior to purchasing technical support, please make sure you do look through our public Knowledgebase and private Technical Support Portal.

Order Support and Training

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Technical Diagnostics & Troubleshooting

Customized Training

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Please note that the services you have selected are not free of charge. We require a US$50 payment for technical diagnostics per case, and will provide a quote and invoice prior to applying the recommendation solution, billed at an hourly fee of US$80.

By proceeding with this request, you will be prompted to pay the US$50 diagnostics fee when you click "Submit".

Please note that the services you have selected are not free of charge. We will be providing a custom quote for our tailored training services.

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